Privacy Policy

1. Information About the Collection of Personal Data and Controller Details

1.1 Introduction

Welcome to CAROL & LILY SAVANNAH.

We appreciate your visit to our website and your interest in our products and services. This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit or make a purchase through our website.

Personal data refers to any information that can be used to identify you directly or indirectly.

1.2 Data Controller

The data controller responsible for processing personal data under applicable data protection laws, including the General Data Protection Regulation (GDPR), is:

CAROL & LILY SAVANNAH
Email: info@carolandlily-savannah.com

The data controller determines the purposes and means of processing personal data.

1.3 Security and Encryption

To protect your personal information and confidential content, our website uses SSL (Secure Socket Layer) and TLS (Transport Layer Security) encryption technologies.

You can recognize a secure connection by the "https://" prefix and the padlock symbol displayed in your browser's address bar.

2. Data Collection When Visiting Our Website

When you browse our website for informational purposes only, we automatically collect certain technical information transmitted by your browser.

This may include:

  • Pages visited

  • Date and time of access

  • Amount of data transferred

  • Referring website (referrer URL)

  • Browser type and version

  • Operating system

  • IP address (possibly anonymized)

This information is processed based on our legitimate interest in maintaining website stability, security, and functionality.

The information is not used to personally identify visitors unless required to investigate unlawful activity.

3. Cookies

Our website uses cookies to improve your browsing experience and enable certain website functionalities.

Cookies are small text files stored on your device.

Types of Cookies

Session Cookies

These cookies are deleted automatically when you close your browser.

Persistent Cookies

These remain stored on your device and allow us to recognize your browser during future visits.

Cookies may collect:

  • Browser information

  • Device information

  • IP address

  • General location data

Legal Basis

Cookies may be processed based on:

  • Contract performance

  • Legitimate business interests

  • User consent where required by law

Third-party providers may also place cookies for advertising, analytics, and marketing purposes.

You may manage or disable cookies through your browser settings.

4. Contacting Us

When you contact us through email, forms, or other communication channels, we collect the information you voluntarily provide.

This information is used exclusively to:

  • Respond to your inquiries

  • Provide customer support

  • Process requests

The information will be retained only as long as necessary to fulfill the purpose of the communication or comply with legal obligations.

5. Customer Accounts and Contract Processing

We process personal information when necessary to:

  • Create and manage customer accounts

  • Process and fulfill orders

  • Provide customer service

  • Manage returns and refunds

Information may include:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment information

You may request the deletion of your customer account at any time.

Certain information may be retained where legally required.

6. Email Marketing

6.1 Newsletter Subscription

If you subscribe to our newsletter, we collect your email address to send marketing communications, promotions, and product updates.

We may use a double opt-in verification process to confirm your subscription.

You may unsubscribe at any time by using the unsubscribe link included in every newsletter or by contacting us.

6.2 Marketing to Existing Customers

Where permitted by applicable law, we may send information about similar products and promotions to existing customers.

You may object to receiving such communications at any time.

7. Order Processing and Payment Services

7.1 Shipping Providers

To fulfill your order, we may share necessary information with shipping and logistics partners.

This information may include:

  • Name

  • Delivery address

  • Contact details

7.2 Payment Providers

Payment information is processed through secure third-party payment providers.

Depending on the payment method selected, relevant information may be shared with:

  • Credit card processors

  • Payment gateways

  • Financial institutions

Information is shared only to the extent necessary for payment processing.

8. Reviews and Feedback

Following a purchase, we may invite you to provide feedback, reviews, or customer satisfaction ratings.

Participation is voluntary, and you may decline or withdraw consent at any time.

9. Social Media Features

Our website may contain social media integrations or links.

These features may include:

  • Facebook

  • Instagram

  • Pinterest

  • TikTok

Personal information is only transferred to these platforms when you actively interact with the relevant feature.

10. Online Advertising and Marketing

We may use advertising technologies and partners to improve our marketing efforts.

These technologies may collect information regarding:

  • Website usage

  • Advertising interactions

  • Purchase behavior

This information helps us improve advertising relevance and effectiveness.

11. Analytics Services

We may use analytics tools such as Google Analytics to understand website performance and visitor behavior.

These services may collect:

  • Device information

  • Browser information

  • IP address (where legally permitted)

  • Usage data

Where required, IP anonymization is enabled.

You may opt out of analytics tracking through browser settings or available opt-out tools.

12. Remarketing Technologies

We may use remarketing technologies, including:

Facebook Pixel

Used to measure advertising effectiveness and deliver personalized advertising.

Google Ads Remarketing

Used to display relevant advertisements based on previous interactions with our website.

Remarketing technologies are used only where permitted under applicable laws and consent requirements.

13. Your Rights

Depending on your location and applicable privacy laws, you may have the following rights:

  • Right of access

  • Right to correction

  • Right to deletion

  • Right to restrict processing

  • Right to data portability

  • Right to withdraw consent

  • Right to object to processing

  • Right to lodge a complaint with a supervisory authority

Requests may be submitted to:

info@carolandlily-savannah.com

14. Data Retention

Personal data is retained only for as long as necessary to:

  • Fulfill contractual obligations

  • Comply with legal requirements

  • Resolve disputes

  • Enforce agreements

Once retention periods expire, data is securely deleted or anonymized.

15. International Data Transfers

Certain service providers may process data outside your country of residence.

Where international transfers occur, we take appropriate measures to ensure that personal data remains adequately protected in accordance with applicable laws.

16. Changes to This Privacy Policy

CAROL & LILY SAVANNAH reserves the right to update this Privacy Policy at any time.

Changes will be published on this page and become effective immediately upon posting.

We recommend reviewing this policy periodically.

17. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

CAROL & LILY SAVANNAH
Email: info@carolandlily-savannah.com

If you are located within the European Economic Area, you also have the right to lodge a complaint with your local data protection authority.

By using our website, you acknowledge that you have read and understood this Privacy Policy.